FREQUENTLY ASKED QUESTIONS

HOW DOES IT WORK?

How does the rental process work?

Are the gowns available for rent or purchase?

Do you rent to clients outside of NYC?

LOCATION

Where are you located?

APPOINTMENTS

Are walk-ins welcome or is it by appointment only?

How do I make an appointment to see the gowns?

Can I see photos of what is available before I schedule an appointment?

PRICING/PAYMENT

What is the price range for a rental?

When do I pay for the gown?

What methods of payment do you accept?

RESERVATIONS

How can I reserve the gown for an event?

How many days do I get the gown for?

ALTERATIONS

Are alterations included in the rental? How would it work if I wanted to take in/out or hem a dress?

DRY CLEANING

Is dry cleaning included in the rental?

LATE RETURNS

What happens if I return the gown late?

CANCELLATION POLICY

What happens if I need to cancel my reservation?

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