FREQUENTLY ASKED QUESTIONS
HOW DOES IT WORK?
How does the rental process work?
Step 1: Try it! Call 516-791-2020 to book an appointment.
Step 2: Reserve it with a 50% security deposit
Step 3: Rent it for 5 days
Step 4: Return it
Are the gowns available for rent or purchase?
We have a selection available for both rent and purchase.
Rentals range from $150-$450 plus dry cleaning, and sales are generally around 2x the rental. We also have a clearance rack of significantly reduced prices.
Do you rent to clients outside of NYC?
We are happy to rent gowns to clients out of the NYC area, however, since we do not ship at this time, you would have to arrange a way to have the gown picked up and dropped off. We do not send out gowns just for fittings. We do not take any responsibility for gowns that are not tried on before reserving.
LOCATION
Where are you located?
We are located in the Yaffa Precut Studio in Cedarhurst, NY (in the 5 Towns).
Our address is: 100 Cedarhurst Ave (2nd Fl, above TD Bank) Cedarhurst, NY 11516
APPOINTMENTS
Are walk-ins welcome or is it by appointment only?
At this time we are by appointment only, h0wever, if you are in the area and would like to stop by just give us a quick call before and we will do our best to fit you in.
To book an appointment please call 516-791-2020. If you reach us past business hours please leave a voicemail and we will get back to you to schedule an appointment.
Hours:
Monday-Thursday: 10am-5pm
Friday: 11am-1pm
Select Sundays
How do I make an appointment to see the gowns?
To book an appointment please call 516-791-2020. If you reach us past business hours please leave a voicemail and we will get back to you to schedule an appointment.
Hours:
Mon-Thurs: 10:00am-5:00pm
Fridays: 11:00am-1:00pm
Select Sundays: 11:00am-1:00pm
If you are in the area and would like to stop by, feel free to give us a call and we will do our best to fit you in.
Can I see photos of what is available before I schedule an appointment?
Absolutely! Please email tulleandlacestudio@gmail.com with your size, color preference(s), rental budget, and date of event.
You can get an idea of what we carry by following us on Instagram: @tulle_lace or Facebook: facebook.com/tulleandlace
PRICING/PAYMENT
What is the price range for a rental?
The rentals start at $150.00 and go up to $450.00. The average rental price is around $250.00 plus dry cleaning. Alterations are not included.
When do I pay for the gown?
A security deposit (50% of the rental price) is due at the time of reservation. It is non-refunandable in the event of a cancellation. Full payment is due when you pick up the gown before your event.
What methods of payment do you accept?
We accept cash, credit card, check*, and Chase Quickpay.
*If you wish to pay by check, the check must be recieved 5 days before pickup to give it a chance to clear.
RESERVATIONS
How can I reserve the gown for an event?
A security deposit (50% of rental price) is required to reserve a gown. It doesn't go towards the rental, it is a separate deposit that is refunded once the gown is returned promptly and in good condition.
You may cancel your reservation at any time, but the security deposit would not be refunded, as the gown is kept for you and cannot be rented to anyone else in that time frame.
How many days do I get the gown for?
The rental is for a total of 5 days.
Extra days are $10.00 per day and $5.00 per day for events out of the NYC area.
If alterations are required you will receive the gown up to 2 weeks earlier (free of charge). In the event that the alterations take longer we may be able to be more flexible.
ALTERATIONS
Are alterations included in the rental? How would it work if I wanted to take in/out or hem a dress?
Alterations are not included in the rental, but we can refer you an excellent local seamstress or you can use your own.
Before reserving you may take the gown for a no-strings attached consultation and quote. Just put down a deposit for the gown bring it back within 24 hours. Once you return the gown you get your deposit back (after 24 hours we charge $10.00 per day it is out).
We are pretty flexible in regard to alterations, but all alterations must be approved.
The extra days needed for alterations are given free of charge. At the consultation, please inquire how many days will be needed for alterations and let us know for approval.
DRY CLEANING
Is dry cleaning included in the rental?
No, dry cleaning is not included. However, for your convenience, we will take care of dry cleaning the gown before and after the rental. There is a $40.00 fee to cover the dry cleaning.
LATE RETURNS
What happens if I return the gown late?
In order to avoid a late fee, you must return the gown by day 5 of the rental. After 5 days there is a $10.00 late fee per day ($5.00 out of the NYC area).
Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can continue to fulfill orders for other customers.
CANCELLATION POLICY
What happens if I need to cancel my reservation?
You may cancel your reservation at any time, but the security deposit would not be refunded, as the gown is kept for you and cannot be rented to anyone else in that time frame.
Please inspect the gown before you pick it up for the event, as once the gown is picked up and paid for there are no refunds. We do not take any responsibility for damages to the gown. In the rare event that there are damages we will offer any other available gown at the same price.